Privacy Policy

Last Updated: 20 May 2023

At COBRA Shop, we believe that your privacy is as important as your perfect swing. Founded by golf enthusiasts for golf enthusiasts, we are committed to protecting the personal information you share with us with the same precision and care we put into crafting our premium golf equipment. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website golfscluboutlets.com.

By using our website, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our website.

1. Information We Collect

To provide you with a seamless and secure shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping and billing address, which you provide during checkout or when creating an account.
• Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal account information. Please note that we do not store your full payment card details on our servers. This information is processed directly by our secure payment gateways.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including the pages you visit, the products you view, and the links you click.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfil your orders, including managing payments, fees, and charges.
• To deliver your purchases to you and manage returns.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy, or asking you to leave a review.
• To enable you to participate in promotions, such as competitions or prize draws.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
• To make suggestions and recommendations to you about goods or services that may be of interest to you, in line with your marketing preferences.

3. Data Sharing and Disclosure

We value your trust and only share your data with third parties in the following circumstances:

• Service Providers: We share your data with trusted third-party service providers who perform functions on our behalf, such as payment processing (e.g., PayPal), order fulfilment, delivery, marketing assistance, and IT services. These providers have access to personal information needed to perform their functions but may not use it for other purposes.
• Legal Requirements: We may disclose your information where required to do so by law, court order, or other governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event that COBRA Shop is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your data’s security is our priority. We are based in the United Kingdom, and the data we collect is stored and processed within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable law, such as Standard Contractual Clauses approved by the European Commission.

We implement a variety of industry-standard security measures to maintain the safety of your personal information. Our website uses Secure Sockets Layer (SSL) technology to encrypt all personal information, including your name and address, during transmission. Your payment details are processed directly by our PCI-DSS compliant payment partners and are never stored on our servers.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

As a user, you have certain rights regarding your personal data:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in the personal information we hold about you.
• Erasure: You have the right to request the deletion of your personal information, subject to certain legal obligations we may have.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
• Data Portability: You have the right to request the transfer of your personal data to another party in a structured, machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use the following types of cookies:

• Strictly Necessary Cookies: These are required for the operation of our website, such as cookies that enable you to log into secure areas or use a shopping cart.
• Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us to improve the way our website works.
• Functionality Cookies: These are used to recognise you when you return to our website, enabling us to personalise our content for you and remember your preferences.
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.